privacy & policy

We will always respect your privacy and any personal information that you give us. We will always endeavour to comply with all associated legal regulations concerning data and personal information protection, including the Protection of Personal Information Act 4 of 2013 (POPIA). When you visit this website, your personal data and personal information is only stored if submitted by you when requesting information or using any service available on the site, for example where you might request a test drive or request an insurance quote from one of our franchised dealers or finance partners.

This policy describes how we and other companies in the BAIC Group (collectively referred to as "we") intend to use your personal information. If this differs for any reason, such as in the case of data and personal information relating to children, we will make this clear at the time of data and personal information collection. If you make a specific request for us to contact you, such as requesting a brochure, we will use the personal information you provide to fulfil your enquiry. We may disclose your information to BAIC appointed companies and agents for this purpose. Where you request a service provided independently by our franchised dealers or by other BAIC appointed companies (for example, a test drive), we may share your information with them to fulfil this request. At any page on this web site where you have the opportunity to submit your personal information, you will be given the opportunity to object to us, our franchised dealers and other BAIC appointed companies making further use of your data and personal information. You will also be given the opportunity to specify whether we, our franchised dealers and other BAIC appointed companies can communicate with you by e-mail, SMS and/or phone.

If you do not object to us making further use of your data and personal information we, our franchised dealers or other BAIC appointed companies may keep your data and personal information for as long as it is necessary to fulfil the purposes set out in this policy and use the data and personal information given for our own internal research purposes or to contact you in the future to let you know about BAIC's other products (including ranges of other BAIC Group products) and services (such as motor insurance or financial products) or special offers that might be of interest to you or to ask you what you think of us in order to improve our customer service.We will only contact you by e-mail, SMS or phone if you have consented to us doing so. For these purposes, your personal information may be passed and processed by BAIC SA (Pty) Ltd., other BAIC Group of companies, BAIC SA franchised dealers and other agents who act under our direction. We may also share your information with our franchised dealers for use in connection with their business as BAIC franchised dealers. You may hear separately from our franchised dealers about our ranges of BAIC vehicles or from our agents and representatives about related motoring products and services, such as motor insurance or financial products.

BAIC SA (Pty) Ltd will not pass your details to unrelated third party organisations except where we are legally obliged to do so (for example in relation to vehicle safety issues or financial regulation) or in order to prevent and detect fraud. To help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors.

By submitting your information to BAIC SA (Pty) Ltd, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. If you give us information about another person, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his/her personal data and personal information in accordance with this policy.

You have the right to correct any inaccuracies in the personal data and personal information we hold about you, or to change your mind about the usage rights you have given us. Write to us at BAIC SA (Pty) Ltd, Unit 14, 17 Galaxy Avenue, Linbro Park, Sandton, South Africa. You also have the right to ask us for a copy of the information about you, which we hold on our systems. We may charge you a small fee for the provision of this information to cover administration costs. Updating your details if any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to info@baicsa.co.za or by writing to us at BAIC SA (Pty) Ltd, Unit 14, 17 Galaxy Avenue, Linbro Park, Sandton, South Africa.

We may occasionally create on-line games, which children may play. Parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without parental permission.

BAIC SA (Pty) Ltd strictly protects the security of your personal information and your choices for its intended use. We use current industry standard technology to maintain the confidentiality and accuracy of the information you provide to us. To protect your personal information, we use "secure servers" with industry standard SSL 128 bit key encryption. However, the internet is not a secure medium so we cannot guarantee that any information you submit to us will be free from unauthorised third party intrusion.

A cookie is a small amount of data and personal information, often including a unique identifier that is sent to your computer or mobile phone browser from a website and is stored on the hard drive of your computer. Websites can send cookies to your browser if your preferences allow it, but to protect your privacy, a website can only access cookies that it has already sent to you. Many websites do this whenever a user visits, in order to track levels of online traffic. On BAIC SA (Pty) Ltd websites, cookies record your preferences to allow us to tailor the website to your needs. Users can set their devices to accept all cookies, to notify them when a cookie is received, or to not receive any cookies at all. The latter means that some features cannot be provided so you may not be able to enjoy the full website experience.

When you visit a BAIC SA (Pty) Ltd website, the pages you see are downloaded to your device along with a cookie. Many websites do this to understand whether the device (and therefore probably its user) has visited the website before. This is done by checking to see it can find the cookie left there on the previous visit. Each internet browser works differently, so check the "Help" menu to find out how to change your cookie preferences. Information gathered by cookies helps us to analyse our website visitors and provide you with a better user experience. We use this type of information to help improve the services we provide to our users. In some areas of BAIC SA(Pty) Ltd websites we may embed photos and video content from websites such as YouTube and Flickr. Therefore when you visit a page with content embedded, you may be presented with cookies from these websites. We do not control the distribution of these cookies. You will need to check the relevant third party website for more information.

To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls between us.